Managerial Functions Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Serves as a front line resource to executive, line or staff management on Business resolution matters. Business

User Support/Engagement Demonstrate advanced knowledge of the various underwriting and portfolio management systems (i.e. nCino) and FCB's configuration in order to answer user questions including error messages, complex deal entry, system work arounds, and building reports and dashboards. Communicate regularly with users via multiple channels, including educating them on

User Support/Engagement Demonstrate advanced knowledge of the various underwriting and portfolio management systems (i.e. nCino) and FCB's configuration in order to answer user questions including error messages, complex deal entry, system work arounds, and building reports and dashboards. Communicate regularly with users via multiple channels, including educating them on

User Support/Engagement Demonstrate advanced knowledge of the various underwriting and portfolio management systems (i.e. nCino) and FCB's configuration in order to answer user questions including error messages, complex deal entry, system work arounds, and building reports and dashboards. Communicate regularly with users via multiple channels, including educating them on

User Support/Engagement Demonstrate advanced knowledge of the various underwriting and portfolio management systems (i.e. nCino) and FCB's configuration in order to answer user questions including error messages, complex deal entry, system work arounds, and building reports and dashboards. Communicate regularly with users via multiple channels, including educating them on

Data Analysis Sources, compiles, and interprets data. Performs basic analysis for accuracy and efficiencies, effectively communicates analysis output. System Support Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end user experience. Assists in implementing recommended modif

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa

Overview Provides complex technical support to data processing systems through enhancement of related software and processes. Develops software and procedures that improve processing capabilities. Analyzes, codes, tests, and implements in coordination with management, associates, and end users. Serves as production system support by resolving issues and ensuring ongoing f

Operations Monitors and reports on operational efficiencies and areas of improvement. Researches potential solutions for processing issues and recommends potential process improvements. Assists the development and execution of test scripts as well as the timely delivery of project results. Evaluates and conveys the success of projects that enhance overall technology and o

Overview Responsible for all phases of data processing system projects, from requirements definition to installation. Lead technical efforts in the development, implementation, and maintenance of complex systems. Develop test plans, software, and procedures that improve processing capabilities. Support productions systems by resolving complicated issues and ensuring ongoi

Monitoring and Data Planning Produces analysis on data elements, inputs and outputs, and outcomes related to credit loss models that is used by key stakeholders Code Development, Analysis, and Maintenance Assist in testing, developing, and quality assurance related to Python model and SQL Query related code elements Reporting Helps in production of key reporting for inter

Operational Support Performs various operational tasks by responding to inquiries, identifying solutions to improve efficiency and implementing solutions. Serves as initial point of contact for support of assigned operational processes, systems and tools, coordinating communication and requests between relevant stakeholders. Involves data entry. May assist with special pr

Operations Plans, directs, and manages the daily workflow ensuring efficient processing, risk mitigation, and delivery of excellent service. Leads and participates in interdepartmental meetings, and serves on project teams for new initiatives and the development of process enhancements. Assists in implementing enhancements to departmental systems or processes. Business Su

The essential functions of the job include, but are not necessarily limited to, the following Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capa